FREQUENTLY ASKED QUESTIONS


Where can I find information on MALTCO Lottery games?

What is the legal age to play, purchase, and redeem MALTCO Lottery tickets?

Where can I find information on the prize payout for the MALTCO Lottery games?

What is the “Players’ Brochure”? Where can I collect one?

Do I have to pay taxes on the winnings originating from MALTCO Lottery games?

May I use the lottery ticket in the VAT lottery?

Where can I find the MALTCO Lotteries’ offices?



LOST, DAMAGED, INCORRECT TICKETS:

What happens if I accidentally lose a winning ticket?

What happens if I realise that the POS has made a mistake in my ticket?

I have accidentally damaged a winning ticket. Can I still claim the prize?



LOTTERY DRAWS:

How secure are the drawing of the games?

When are the drawings broadcast?

If I miss the drawing on TV where can I get the winning numbers?



CLAIMING YOUR WINNINGS:

Is my confidentiality safeguarded when I claim a prize?

How do I claim my prize?



Where can I find information on MALTCO Lottery games?
You can access information for each MALTCO Lottery game by clicking on the corresponding game icon on our Web site homepage. The rules, prize payouts, and drawing times will be listed. You can also find information at all the Points of Sale (Lotto Offices) of MALTCO LOTTERIES Limited. Alternatively you may call our Help Line Centre on 2388 3333. Our Help Line is available to sellers, players, and the general public from Monday to Saturday between 08:00hrs - 23:00hrs.

What is the legal age to play, purchase, and redeem MALTCO Lottery
tickets?
According to the law, you must be 16 years or older to purchase or redeem tickets. All our Points of Sale are instructed to refuse selling tickets to under-age people as well as redeem winning tickets originating from such people.

Where can I find information on the prize payout for the MALTCO
Lottery games?
You can find prize payout information on each of the MALTCO Lottery games by clicking on the appropriate game icon located on the Web site's homepage. Alternatively you may call our Help Line Centre on 2388 3333.

What is the “Players’ Brochure”? Where can I collect one?
The Players’ Brochure is a document issued by Maltco Lotteries Limited which provides information about the main lotteries organized by the company. The brochure may be obtained from any Maltco Point of Sale or from the company’s head office.

Do I have to pay taxes on the winnings originating from MALTCO Lottery
games?
No. Winnings are completely tax-free.

May I use the lottery ticket in the VAT lottery?
No. Maltco lottery tickets are not valid for the VAT lottery.

Where can I find the MALTCO Lotteries’ offices?
Maltco’s offices can be found on the second floor of the Hal Mann Buildings,
Saint Michael Street, Iklin.




LOST, DAMAGED, INCORRECT TICKETS:

What happens if I accidentally lose a winning ticket?
MALTCO LOTTERIES Limited is not responsible for lost or stolen tickets. Losing a lottery ticket is like losing cash. Anyone who presents a winning ticket can claim the prize. It is important to note that the lottery ticket, which is the only valid proof-of-purchase, is the thermal receipt which the vendor issues after payment is received.

What happens if I realise that the POS has made a mistake in my
ticket?
It is your responsibility to ensure that the numbers printed on the ticket are correct before leaving the Point Of Sale. Ticket cancellation may take place within 10 minutes from the time when the ticket was issued, provided that the cancellation takes place before the game period elapses. You have a right to a refund of your stake.

I have accidentally damaged a winning ticket. Can I still claim the
prize?
Winning tickets are still valid if the information required for validation is still visible. Please refer to the FAQs of the lottery you are interested in for more information.



LOTTERY DRAWS:

How secure are the drawing of the games?
There are stringent security measures in place to ensure the integrity and randomness of the drawings. Each lottery machine and ball set used goes through a series of pre- and post-drawings tests to certify the integrity of the process. Members of the public are welcome to observe the drawings.

When are the drawings broadcast?
The lottery drawings are broadcasted in the presence of representatives of the Gaming Authority as well as the general public. Super 5 draws are broadcast on Wednesday at 19:10 while Lotto is broadcast on Saturday at 19:10

If I miss the drawing on TV where can I get the winning numbers?
Besides watching the draw on TV, there are other ways how you can find out if you are a winner.
This information is available through our network of sellers, through our website, as well as from your local newspaper the day after the draw.



CLAIMING YOUR WINNINGS:

Is my confidentiality safeguarded when I claim a prize?
Personal data of winners is only collected in the case of large prizes. In these cases such information is recorded, but kept strictly confidential. Winners who do not wish to appear in person to receive their prize may appoint a lawyer or representative with signed authorisation to claim the prize on their behalf.

How do I claim my prize?
Prizes may be claimed from Maltco Points of Sale or from Maltco’s head office, depending on the value of the winnings. Please refer to the FAQs of the lottery you are interested in for more information.