You can access information for each MALTCO Lottery game by clicking on the corresponding game icon on our Web site homepage, https://www.maltco.com/. The rules, prize payouts, and draws times will be listed. You can also find information at all the Points of Sale (Lotto Offices) of MALTCO LOTTERIES Limited or on the Player’s Booklet available at any MALTCO LOTTERIES Limited Point of Sale. Alternatively, you may call our Help Line Centre on 2388 3333. Our Help Line is available to sellers, players, and the general public from Monday to Saturday between 06:00hrs - 21:00hrs.
The legal age to participate in a gaming activity within the Maltese jurisdiction is 18. All our Points of Sale are instructed to refuse selling tickets to under-age people as well as to cash any winning tickets originating from such people. Furthermore, MALTCO LOTTERIES Limited refuses to register and allow under-age users to play via the iLottery platform. In the event of finding any under-aged account holders, Maltco will return any monies wagered and confiscate all winnings, if any.
You can find prize pay-out information on each of the MALTCO Lottery games by clicking on the appropriate game icon located on the Web site’s homepage or on the Player's Booklet available at any MALTCO LOTTERIES Limited Point of Sale. Alternatively, you may call our Help Line Centre on 2388 3333.
The Players’ Booklet is a document published by MALTCO LOTTERIES Limited which provides information about the main lotteries organized by the Company. The booklet is distributed to every authorized agent or seller of Maltco Lotteries to be accessible for reading by the players in any Maltco Point of Sale or from the Company’s Head Office. You can also access the Player’s Booklet on Maltco’s website under “Game Rules” on the individual games’ pages.
No. Winnings are completely tax-free.
No. Maltco’s lottery tickets are not valid for the VAT lottery.
Maltco’s offices can be found on the second floor of Hal Mann Buildings, Saint Michael Street, Iklin, IKL 1011, Malta.
There are stringent security measures in place to ensure the integrity and randomness of the draws. Each lottery machine and ball set used goes through a series of pre- and post-draws tests to certify the integrity of the process. Members of the public are welcome to observe the draws.
The lottery draws are broadcast in the presence of representatives of the Malta Gaming Authority as well as the general public. Super 5 draws are broadcast on Wednesday at 19:45, SUPERSTAR draws on Friday at 19:45 and Lotto draws on Saturday at 19:45 on TVM.
If you’ve missed the draw on TV, there are other ways how you can find out if you are a winner. This information is available through our retail network, through the ticket checker available at Maltco Lotteries Points of Sale, through our website Results section and Maltco’s iLottery website, as well as from your local newspaper the day following the draw. You can also retrieve this information through Maltco IVR and the Helpline Centre on 23883333.
Personal data of winners is only collected in the case of winnings that amount to Eur 2,000 or more. In these cases, such information is recorded, but kept strictly confidential. Winners who do not wish to appear in person to receive their prize may appoint a lawyer or representative with signed authorisation to claim the prize on their behalf. In case of Maltco iLottery, the registration details will only by used in case of winnings that amount to Eur 2,000 or more.
Prizes may be claimed from Maltco Points of Sale or from Maltco’s head office, depending on the value of the winnings. Please refer to the page of the game you are interested in for more information or refer to the Player's Booklet available at all Maltco Lotteries Points of Sale. Additionally, winnings made from the Maltco iLottery online play, are paid instantly following the draw through the same source and through the same channels used to make the payment.
MALTCO LOTTERIES Limited is not responsible for lost or stolen tickets. Losing a lottery ticket is like losing cash. Anyone who presents a winning ticket can claim the prize. It is important to note that the lottery ticket, which is the only valid proof-of-purchase, is the thermal receipt which the seller issues after payment is received.
Winning tickets are still valid if the information required for validation is still visible. Please refer to the FAQs of the lottery you are interested in for more information.
If you’ve missed the draw on TV, there are other ways how you can find out if you are a winner. This information is available through our retail network, through the ticket checker available at Maltco Lotteries Points of Sale, through our website Results section and Maltco’s iLottery website, as well as from your local newspaper the day following the draw. You can also retrieve this information through Maltco IVR and the Helpline Centre on 23883333.
Registering an account for the first time with Maltco is easy. Click on the “Register” button to fill in the registration form with your personal details. Before submitting your registration details, you are required to confirm your acknowledgement of the Terms and Conditions, Cookie Policy, Privacy Policy and legal age (18+) by ticking the check boxes. In addition, you can also tick a check box to confirm that you would like to receive marketing communications and offers by email from Maltco.
The final step is to verify your email address to be able to use your account. You can now play Maltco’s games online!
You are permitted to have only one account as Maltco accepts only one active Account per person. Your Account must be registered in your own correct name and personal details and it shall only be issued once. If you are operating, managing or otherwise making use of more than one Account, Maltco may block or close any or all of your Accounts at its discretion.
To register for an account, you must reside and be physically located in the Maltese Islands. Access to the Website from any other jurisdiction is prohibited.
Any information or documents that you may provide to Maltco, are required as part of the “Know Your Customer” (KYC) process in accordance with the customer due diligence procedures and the respective AML/CFT regulations in terms of the Laws of Malta. Your details are required for authorization with credit reference agencies and for confirming your identity and payment card details.
You can update your email address and password by accessing “My Profile” in the “My Account” section. You can view and update your details by clicking on the “Edit My Details” button on the bottom of the “My Details” section or the “Change Email” or “Change Password” button. In case of any other details submitted need to be updated please contact us at
The password must contain a minimum of: 8 characters and a maximum of: 14 characters and should include at least 1 digit, 1 special character and 1 capital letter or 1 lower case letter. You are advised to choose a strong and non-predictable password for security reasons and you are responsible for ensuring that this password is kept highly confidential.
If you have forgotten your password, when you click on the “Log In” button, click on “Forgot Your Password?”, and enter your email address to reset password. You will receive an email with instructions on how to reset your password.
Maltco reserves the right to block an account at its discretion if:
For assistance or more information you may contact Maltco support and customer care on
You may unsubscribe by accessing “My Terms” page from the “My Account” section and click on the “Revoke” button next to the term about receiving communication form Maltco. After clicking revoke, you are given the option to accept or decline the terms, and the page will update with the date that the terms were updated.
You may choose to delete your account by clicking the “Delete Account” button at the bottom of the “My Profile” page accessed from “My Account” section. You are asked to confirm this action and once confirmed, your account cannot be activated again.
You are asked to verify the ownership of your account in accordance with the requisites for security reasons and to safeguard your identity.
Your identification documents might be requested by Maltco to follow the due diligence measures required to verify your identity and residence only in the following situations:
In such case, the customer has thirty (30) days from the date of request to send the requested documentation to Maltco. If a User fails to comply with Maltco’s requirement to provide KYC Documents during a consecutive period of thirty (30) days, Maltco will terminate the relationship with such User.
You will not be able to play or purchase any tickets until you have been fully verified.
You can choose to play Super 5 online by purchasing different coupons with 5 numbers of your choice or you can opt to choose one of our pre-defined ticket bundles. You can find more information on How to Play Super 5 Online by following this link: https://www.maltco.com/super/help/how_to_play/
You can choose to play SUPERSTAR online by purchasing different coupons with 5 numbers and a SUPERSTAR number of your choice or you can opt to choose one of our pre-defined ticket bundles. You can find more information on How to Play SUPERSTAR Online by following this link: https://www.maltco.com/superstar/help/how_to_play/
You can choose to play Lotto online by purchasing different coupons with numbers of your choice including different game types or you can opt to choose one of our pre-defined ticket bundles. You can find more information on How to Play Lotto Online by following this link: https://www.maltco.com/lotto/help/how_to_play/
You can choose to play Lotto online by purchasing different coupons with numbers of your choice including different game types or you can opt to choose one of our pre-defined ticket bundles. You can find more information on How to Play Quick Keno Online by following this link: https://www.maltco.com/keno/help/how_to_play/
Yes, for all Maltco games, Super 5, SUPERSTAR, Lotto and Quick Keno, you can choose to select the “Quick Pick” option or “Quick Play” for randomly generated numbers.
Consecutive Draws mean that you may participate in more than one draw with the same numbers. All you have to do is slide the “Consecutive Draws” slider left or right, depending on the amount of draws you wish to play the same numbers. This may be done up to a maximum of 30 consecutive draws, with the first draw being the current. The full value of the coupon must be paid when purchasing the ticket.
Consecutive Draws mean that you may participate in more than one draw with the same numbers. All you have to do is slide the “Consecutive Draws” slider left or right, depending on the amount of draws you wish to play the same numbers. This may be done up to a maximum of 30 consecutive draws, with the first draw being the current. The full value of the coupon must be paid when purchasing the ticket.
On one coupon, you can play a maximum of 5 boards for one game per purchase. Once the limit of 5 boards has been reached, you are not allowed to add any more boards to the coupon.
Purchased tickets cannot be cancelled.
You may only choose to change the selected numbers or cancel your purchase before submitting payment. If you are not satisfied with your coupon, you can click the “Cancel” button at the bottom of the confirmation page, or the “X” on the top right, and you will be redirected to the play area to make the adjustments to the coupon.
If you are redirected to the page to enter your card details and wish to cancel the transaction, you can click the “Cancel” button at the bottom of the page, or the “X” at the top-right and you will be redirected to the respective game landing page again.
In cases of force majeure situations which makes it impossible to offer betting and/or impossible to pay out winners, the draw will not be held and any purchased tickets shall remain valid for upcoming draw.
You can have access to all purchased tickets from the “Account Overview” or “My Play History” in the “My Account” section.
The pre-defined ticket bundles are ready-made coupons which you can choose from for a quicker purchase. After clicking on one of the ready-made coupons, you are greeted with a confirmation screen to confirm the play and submit payment.
Maltco will only accept bank issued cards with a banking/credit institution established in the EEA or in a reputable jurisdiction i.e. Visa and MasterCard accepted for Maltco iLottery website.
Maltco will only accept card payments in EURO currency.
The MasterCard and Visa CVV numbers appear on the back of your credit card next to your signature.
After pressing “Submit” (assuming the card details are correct and the card is valid), a confirmation that your ticket has been played is displayed and you will also receive an e-mail confirming that your ticket has been played and has entered the system.
Right after payment notification delivery, the system checks the state of the transaction. If the return status is not successful, an error message will appear on your screen. The error in transaction may have happened due to a temporary connection problem. Press the “reload” button in browser to retry completing your transaction. If the problem persists, please contact our support service or our Help Line Centre on 2388 3333.
Automatic pre-defined betting limits are set by default on the Maltco iLottery website. These limits are specified as daily, weekly, or monthly playing or loss limits and are visible through the “My Account” section. The limits are set by default as follows:
Maltco will notify you when trying to play beyond the set limit. Registered users are allowed to adjust their playing and loss limits at any time by contacting Maltco’s Helpline Centre to have their limits adjusted according to their budget. However, whilst reducing such limits is affected immediately, any increase in limits will take 24 hours to be updated.
Once the payment is submitted and the transaction is successful, you cannot cancel your purchase.
Transfer(s) of funds between Maltco Account holders are not allowed. You cannot transfer funds from your Account to any other User Account or receive funds from others into your Account.
You will receive an email notifying you about your winnings. Winnings are paid instantly following the draw through the same source and through the same channels used to make the payment.
Winnings will only be paid to the individual who initially registered the account. Therefore, the winnings will be received to the same source and through the same channels you used to make the purchase.
In special circumstances, such as a change of card due to card expiry or a change of financial institution, you may submit a written request to Maltco support and customer care on , explaining the circumstance and providing the necessary documentation as to why winnings should be directed to another account or card. Maltco will process such request and when deemed necessary shall seek a regulatory ruling from the Malta Gaming Authority. Approval of such requests are the prerogative of Maltco.
Winnings are paid instantly following the draw. If the winnings meet or exceed the €2,000 threshold on a rolling period of 180 days, additional customer due diligence is required as per prize payment regulations.
From the “My Account” section, you can access “My Play History” page to be able to view all the play history. You can see all the tickets that you have played and the corresponding winnings, if any, of each ticket.
Maltco’s mission is to provide players with the most entertaining games, but it is also the Company’s responsibility to help prevent compulsive usage and enable online users to play sensibly.
The Maltco website provides useful information and copious tools aimed to help you self-check, to see if you have a problem, and you can then take the necessary measures if you need to.
The automatic thresholds of playing and loss limits are set by default. Maltco will notify you when trying to play beyond the set limit or when the money lost exceeds the set limit. You are allowed to adjust your playing and loss limits at any time by contacting Maltco’s Helpline Centre to have your limits adjusted according to your budget. However, whilst reducing such limits is affected immediately, any increase in limits will take 24 hours to be updated.
The daily, weekly and monthly paying and loss limits are visible online to all account holders through the “My Account” section. .
Self-exclusion is an option to help users take back control if they are experiencing a difficulty with controlling their gaming behavior. This option is available through the “Self-Exclusion” option, from the “My Account” section. This tool enables you to close your account for a definite or indefinite period of time. Self-Exclusion periods are available for one week, one month, three months, six months and indefinite. You may request to alter your self-exclusion period by contacting Maltco’s Helpline Centre and submit a formal request to have your suspension period adjusted. A request to increase a definite period of self-exclusion is affected immediately.
Upon setting the responsible gaming parameters, you cannot use Maltco’s remote services in excess or contrary to the limit or exclusion set by you in accordance with the above-mentioned provisions.
Whilst a request to increase a definite period of self-exclusion is affected immediately,
if you request to have your self-exclusion period decreased, it will be effective after twenty-four hours from the receipt of such request. Furthermore, any requests to revoke an indefinite period of self-exclusion will be affected after the lapse of seven days from the receipt of such request.
The self-assessment test enables you to determine whether you should take any measures in order to control your gaming behaviour or if you are at risk of becoming a compulsive gambler.
The self-assessment test is available to online account holders through the Responsible Gaming page which can be found on the Maltco website https://www.maltco.com/corporate/responsible-gaming/.
