Where can I find information on MALTCO Lottery games?
You can access information for each MALTCO Lottery game by clicking on the corresponding game icon on our Web site homepage. The rules, prize payouts, and draws times will be listed. You can also find information at all the Points of Sale (Lotto Offices) of MALTCO LOTTERIES Limited or on the Player’s Booklet available at any Maltco Lotteries Limited Points of Sale. Alternatively you may call our Help Line Centre on 2388 3333. Our Help Line is available to sellers, players, and the general public from Monday to Saturday between 07:00hrs - 21:00hrs.
What is the legal age to play, purchase, and redeem MALTCO Lottery tickets?
According to the law, you must be 18 years or older to purchase or redeem tickets. All our Points of Sale are instructed to refuse selling tickets to under-age people as well as redeem winning tickets originating from such people.
Where can I find information on the prize payout for the MALTCO Lottery games?
You can find prize payout information on each of the MALTCO Lottery games by clicking on the appropriate game icon located on the Web site’s homepage or on the Player's Booklet available at any Maltco Lotteries Limited Points of Sale. Alternatively you may call our Help Line Centre on 2388 3333.
What is the “Players’ Booklet”? Where can I collect one?
The Players’ Booklet is a document issued by Maltco Lotteries Limited which provides information about the main lotteries organized by the company. The booklet may be obtained from any Maltco Point of Sale or from the company’s head office.
Do I have to pay taxes on the winnings originating from MALTCO Lottery games?
No. Winnings are completely tax-free.
May I use the lottery ticket in the VAT lottery?
No. Maltco lottery tickets are not valid for the VAT lottery.
Where can I find the MALTCO Lotteries’ offices?Maltco’s offices can be found on the second floor of the Hal Mann Buildings, Saint Michael Street, Iklin.
What happens if I accidentally lose a winning ticket?
MALTCO LOTTERIES Limited is not responsible for lost or stolen tickets. Losing a lottery ticket is like losing cash. Anyone who presents a winning ticket can claim the prize. It is important to note that the lottery ticket, which is the only valid proof-of-purchase, is the thermal receipt which the vendor issues after payment is received.
What happens if I realise that the POS has made a mistake in my ticket?
It is your responsibility to ensure that the numbers printed on the ticket are correct before leaving the Point Of Sale. Ticket cancellation may take place within minutes from the time when the ticket was issued, provided that the cancellation takes place before the cancellation and game period elapse. You have a right to a refund of your stake. Please refer to the page of the game you are interested in for more information.
I have accidentally damaged a winning ticket. Can I still claim the prize?
Winning tickets are still valid if the information required for validation is still visible. Please refer to the FAQs of the lottery you are interested in for more information.
How secure are the draws of the games?
There are stringent security measures in place to ensure the integrity and randomness of the draws. Each lottery machine and ball set used goes through a series of pre- and post-draws tests to certify the integrity of the process. Members of the public are welcome to observe the draws.
When are the draws broadcast?
The lottery draws are broadcast in the presence of representatives of the Malta Gaming Authority as well as the general public. Super 5 draws are broadcast on Wednesday at 19:45 and Lotto draws on Saturday at 19:45 on TVM. The Bingo75 draws are broadcast daily on Smash TV at 18:15.
If I miss the draw on TV where can I get the winning numbers?
Besides watching the draw on TV, there are other ways how you can find out if you are a winner. This information is available through our network of sellers, through our website, through the ticket checker available at Maltco Lotteries Points of Sale, as well as from your local newspaper the day after the draw.
Is my confidentiality safeguarded when I claim a prize?
Personal data of winners is only collected in the case of large prizes. In these cases such information is recorded, but kept strictly confidential. Winners who do not wish to appear in person to receive their prize may appoint a lawyer or representative with signed authorisation to claim the prize on their behalf.
How do I claim my prize?
Prizes may be claimed from Maltco Points of Sale or from Maltco's ’s head office, depending on the value of the winnings. Please refer to the page of the game you are interested in for more information or refer to the Player's Booklet available at all Maltco Lotteries Points of Sale.
Maltco Lotteries Limited is a Maltese registered company (C 32326) which operates the National Lottery and Additional Games with the registered address at Hal Mann Buildings, 2nd Floor, Saint Michael Street, Iklin IKL 1011, Malta.
Maltco Lotteries Limited is licensed and regulated by the Malta Gaming Authority with license number LGA/NL/02 issued on the 27th of June 2012.
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