How the Player finds out if he/she is a winner?
In case of conflict between the published result/s and the result/s provided by the terminal as registered in MALTCO’s central system, the results in the central system shall prevail.
For more details about the prize payments for Maltco iLottery, please visit: https://online.maltco.com
After having marked his/her selections on the coupon the player submits the coupon at an authorised MALTCO Point of Sale.
The Agent or Seller will pass the player’s coupon through the reader of the on-line terminal. With this action the player’s selections will be instantly transferred to MALTCO’s Central System. A ticket with all the relevant information will be printed and handed over to the player, upon paying the corresponding amount.
The player may also participate in any of the National Lottery Games and Additional Games by verbally passing on his/her selections to the Agent or Seller at an authorised Maltco Point of Sale. Alternatively, Maltco games; Super 5, SUPERSTAR, Lotto/Quaterno+ and Quick Keno are also available for online purchase through Maltco iLottery. For more details about the online general guidelines for iLottery, please visit: https://online.maltco.com
A ticket is an entry in any National Lottery Game and Additional Game and includes any document or code evidencing the right of participation by its holder to the relative game s/he has participated in. The printed ticket contains all the player’s selections, based on which the player’s participation in the relative National Lottery Game and/or Additional Game is confirmed.
The ticket is the unique valid document for the player to claiming his/her prize/s. Following is the information the ticket will include, depending on the game selected:
It is the player’s responsibility, before leaving the Point of Sale, to ensure that the selections printed on the ticket are the ones he/she chose.
Ticket cancellation may take place from the same Point of Sale from where the ticket was issued. In case of Super 5, SUPERSTAR and Lotto cancellation is allowed within ten (10) minutes from the time when the ticket was issued, provided that the cancellation takes place before the game period elapses. For Quick Keno, the time limit for cancelling your ticket is up to 15 seconds before the start of the subsequent Draw.
For any other games, the specific cancellation game rules apply.
ALL CUSTOMERS who would like to carry out any transaction amounting to two thousand euro (€2,000)* or more, whether PLAY and/or CASHING, in a single operation or in several operations which appear to be linked, in a Maltco Point of Sale, are obliged to provide the below in accordance with the Prevention of Money Laundering and Funding of Terrorism Regulations (“PMLFTR”) (SL 373.01) of the Laws of Malta:
*Nevertheless, Maltco Lotteries may introduce lower thresholds than Eur 2,000 from time to time in any Point of Sale, as communicated by the authorised agent or seller. Customers will be required to provide the above-mentioned documentation even though the amount transacted by them is below the Eur 2,000.
No tickets will be played and no tickets will be cashed without carrying out Customer Due Diligence.
Furthermore, any customer may be requested to stop transacting (play and cash) with Maltco Lotteries if the required Customer Due Diligence is not fully satisfied.
The printed ticket is the only valid document for prize payment. The prizes will be paid to whoever presents the winning ticket. A payment receipt will be issued from the terminal.
A sixty (60) day claim period from the respective draw day applies for all prizes apart from Scratchers which have a one (1) year claim period. If the last claim day falls on a Saturday, Sunday or a Public Holiday, the claim period will be extended to the first working day thereafter. Provided that upon the lapse of this established sixty (60) day period, any unclaimed prize shall be transferred to the Malta Gaming Authority and the player shall no longer have recourse against MALTCO to such prize.
The holder of a winning ticket will not be able to claim his/her prize/s if:
Prior to the pay-out of winnings, Maltco may take such time as is reasonably necessary for the purposes of ensuring that the Player played in a fair manner, verifying the Player’s identity, conducting security and other internal procedures, ensuring that the rules and regulations relating to the game or event have been complied with by the Player, and carrying out customer due diligence measures in terms of Anti-Money Laundering (“AML”) legislation, or any other regulatory instrument.
In the case where Maltco determines that the player did not play in a fair manner and/or the player did not fully comply with the terms and conditions of the respective game(s), Maltco reserves the right to suspend the pay-out of winnings for as long as it is necessary to verify such incident and to take the appropriate action accordingly. Such cases include where there is reasonable doubt that the outcome of an event has been tampered with or where the player has breached the rules and official regulations governing an event or where there is evidence questioning the credibility of an event.
The payment of a ticket that participates in consecutive draws and wins in one (1) or more draws can be affected separately after the completion of each respective draw or collectively after multiple winning draws as long as this is performed within the claim period valid for every draw.
The purpose of this document is to outline the rules and regulations to be followed for the online registration process together with the respective terms and conditions applicable to users who will eventually make use of the online website/services https://online.maltco.com.
Maltco Lotteries Limited is a Maltese registered company (C-32326) having its registered address at Hal Mann Buildings, 2nd Floor, Saint Michael Street, Iklin, IKL 1011, Malta.
Maltco Lotteries Limited is licensed in Malta and regulated by the Malta Gaming Authority (“MGA”) and operates the National Lottery and Additional Games under licence number LGA/NL/02 issued on the 27th June 2012.
Maltco Lotteries Limited is herein referred to as “Maltco”, “We”, “Us” or “Our” and the user and registered account holder shall be referred to as “User” “you”, “your/s” as and where appropriate.
“Account” refers to the account held by the User with Maltco;
“Game” or “Games” refers to Lotto, Quaterno +, Super 5, SUPERSTAR and Quick Keno provided by Maltco via the Website;
“Game Rules” refers to the rules applicable to specific Games published on the Website, as the same may be amended from time to time;
“Terms and Conditions” refer to the terms and conditions contained in this text, as the same may be amended from time to time;
“Payment Provider” refers to the payment service provider that will accept and process electronic payment and winning transactions;
“Website” or “Websites” refers to https://online.maltco.com.
The version of the Terms and Conditions is currently Version 4.0 uploaded on 03rd May 2021. It is valid until a new version is in place on the Website and is accepted by the User.
You must read and understand these Terms and Conditions fully before registering an Account with Maltco.
Maltco reserves the right to modify the Terms and Conditions at any time for any reason including to comply with applicable laws and regulations, as well as other regulatory requirements. Whenever changes are made to the Terms and Conditions, Maltco will notify the User in advance. The User will then be required to confirm his/her acceptance of the contents of the updated Terms and Conditions. Amendments will become effective immediately upon being posted on the Website and being accepted by the User. If the User does not agree with the updated Terms and Conditions, the User will no longer be able to play on the Website but he/she shall be allowed to cash his/her winnings. The full Terms and Conditions are available on the front page of the Website at all times. It is always recommended that the User checks the Terms and Conditions from time to time to ensure that he/she agrees with them. All versions are dated.
These Terms and Conditions are governed by the laws of Malta. Maltco and the User agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the jurisdiction of the Maltese courts.
By accepting these Terms and/or registering to use the Website and/or the Service, the User agrees that:
Furthermore, by accepting the Terms and conditions, the User further agrees and / or commits that:
To register for an Account on this Website and /or use Maltco’s online services, the User must:
Furthermore, Users must:
The User shall ensure that the registration details are always kept up-to-date and shall proceed to make any necessary changes without undue delay. It is the User’s responsibility to inform Maltco with any changes to the registration details by sending an email to together with a copy of proof of address and valid ID or any other documents supporting the requested change.
Maltco reserves the right to refuse any Account registration request, in accordance with the above rules and at its sole discretion.
In order to register for an Account, the User must personally compile the online registration form which includes the following details:
User’s Identity – The User warrants to provide true, accurate, current and complete information regarding identity during the registration process. Any false information or impersonation of any person or entity, misrepresentation regarding any affiliation with another person, entity or association, use of false headers or other acts or omissions to conceal one’s identity from Maltco for any purpose will be prosecuted under the fullest extent of the law. Anonymous and fictitious Accounts are hereby expressly forbidden. A User accessing the Website may be asked to provide valid subsisting verification of identity and relevant information.
Date of Birth – – Users must assure Maltco that they are over 18 years of age. No person under 18 years of age or other higher minimum legal age in User´s jurisdiction may be registered as a User. Following the receipt of a User’s application, Maltco may ask the User to provide further proof of age, as part of Maltco’s age verification checks. If age verification has not been satisfactorily completed, Maltco may:
Residential Address – Users are required to enter their residential address in the appropriate fields as required including house name or number, street, city, post code and country of residence. It is the User’s responsibility to ensure that online gambling is legal in his/her country of residence.
Place of Birth & Nationality – These fields shall be completed with the User’s birthplace and nationality as shown on the User’s identity card or passport.
Gender - Users must enter their respective gender by selecting between male, female or gender x else select the not specified option.
ID number – Users shall enter their ID card number or passport number or driving licence or residence card in this field and select the corresponding card type. If the card type is not listed, then the User shall select “Other”.
Email and contact number - The User´s valid e-mail address and contact number (phone/mobile);
Password – The password must contain minimum: 8 characters and maximum: 14 characters and should include at least 1 digit, 1 special character and 1 capital letter or 1 lower case letter. The User is advised to choose a strong and non-predictable password for security reasons and is responsible for ensuring that this password is kept highly confidential.
The User is responsible for securing the Password for the Account. Maltco is in no way responsible for any access to a User´s Account by a third person and will not be held responsible for any loss suffered due to the illicit use or unauthorised access to the User’s Account by a third person. In the event that there is concern that the Password has become known to others, the User should notify Maltco immediately.
CAPTCHA - Users are required to type in the Letters presented in the CAPTCHA window. This is a security check to ensure only human users can pass through.
Check boxes – Users would be required to confirm by ticking the following check boxes:
Once all information is compiled and form is submitted, User will be notified that an email has been sent by the system to the User’s mailbox and is asked to click on the link provided in the e-mail to verify ownership of the e-mail account.
A User must be verified in accordance with these requisites before his/her registration is considered complete.
The below are AML/CFT rules:
Payments are only accepted with funds transferred from bank issued cards supporting Visa and Mastercard with a banking/credit institution established in the EEA or in a reputable jurisdiction. Card issuers from the following countries are considered blacklisted and will not be accepted: Bahamas, Barbados, Botswana, Cambodia, Sri Lanka, Ethiopia, Ghana, Iceland, Iran Islamic Republic of, Jamaica, Korea Democratic People’s Republic of, Mauritius, Mongolia, Nicaragua, Pakistan, Panama, Zimbabwe, Syrian Arab Republic, Tunisia, Uganda and Yemen. Cash payments will not be accepted.
Immediately following the confirmation of the winnings and in the absence of a player wallet, winnings will be transferred to the card account used to pay for the play transaction, subject to any restrictions mentioned hereunder.
Winnings will not be paid in cash and winners will be notified of their winnings through an automatically generated email.
In the below situation/s winnings will not be paid instantly:
If winnings cannot be transferred to the card account used to pay for the play transaction due to any of the above, the following procedure shall apply:
Maltco may hold the payment of winnings provided it has sufficient evidence that the player provided misleading and fraudulent information or else the bet was done in breach of any laws, regulations and/or rules at the time of the transaction.
Maltco Lotteries Limited is committed to providing users of https://online.maltco.com a transparent and accountable environment, based on responsible gaming principles. The Company’s mission is to provide players with the most entertaining games, but it is also the Company’s responsibility to help prevent compulsive usage and enable online users to play sensibly. Maltco’s websites provide useful information and copious tools aimed to help users self-check, to see if they have a problem, and then take the necessary measures if they need to.
(Refer to Responsible Gaming Chapter)
Tickets purchased through https://online.maltco.com participate in the respective game draws as indicated on the virtual ticket. In the event of an extreme case of a force majeure, Maltco Lotteries with the authorisation of the MGA reserves the right to postpone the upcoming draws to a later date. However, purchased tickets for any of these draws, will remain valid for when these draws are resumed.
In special circumstances, where winnings cannot be transferred to the card account used to pay for the play transaction either due to an expired card, blocked card, card closure, change of financial institution or any other reason beyond Maltco’s control, the player may submit a written request to Maltco support and customer care on firstname.lastname@example.org, explaining the circumstance and providing the necessary documentation as to why winnings should be directed to another bank account. Maltco will process such request and when deemed necessary shall seek a regulatory ruling from the Malta Gaming Authority. Approval of such requests are the prerogative of Maltco. In these same special circumstances where winnings cannot be completed due to the above reasons the following procedure shall apply:
In the event that you do not make contact with us and/or Maltco is unable to reach you, your winnings will be safely kept by Maltco on your behalf. If however, no wager is recorded from your account for a period of 365 days, then your account will be deemed to be inactive in accordance with these Terms and Conditions and Maltco may proceed to close your account. In case of such closure of your account, Maltco may appropriate the winnings in its favour subject to satisfying the conditions stipulated in the MGA’s Gaming Authorizations and Compliance Directive (as per clause 34 thereof) and/or as directed by the MGA. These types of winning scenarios can only be paid to a bank account.
In addition to the above, Maltco may collect information about computers, including IP addresses, for system administration purposes. This is data about the users’ browsing actions and patterns and does not identify any individual. Maltco may therefore obtain information about general internet usage by using a cookie file which is stored on the hard drive of the computer. Cookies contain information that is transferred to the computer's hard drive. Such cookies help the Company to improve the Website and to deliver better and more personalised services.
A User may refuse to accept cookies by activating a setting on the browser which allows one to refuse the setting of cookies. However, activating such setting may mean that the User may be unable to access certain parts of the Website.
An Account is deemed to be ‘inactive’ during any period in which a User’s Account has not recorded any log in and/or log out for a period exceeding 12 consecutive months.
If a User’s Account is inactive for a period of 365 consecutive days, Maltco may close the User’s Account. In this case, Maltco shall take reasonable steps to notify the User, using the details provided during the registration process (or as updated by the User).
The contents of this Website are subject to copyright and other proprietary rights which are either owned by Maltco or used under licence from third party rights owners.
No rights whatsoever are granted to the User to use or reproduce any intellectual property rights, including know-how or trade names, trademarks or logos which appear on the Website.
To the extent that any material contained on the Website may be downloaded or printed then such material may be downloaded or printed solely for the User’s personal reference and non-commercial use.
The User acknowledges that the services offered on the Website are for entertainment purposes only. The User is not required to use Maltco’s services and Maltco endeavours to ensure that the Website and the services available through it are available to Users as much as is reasonably possible, but Maltco cannot and does not guarantee that:
Maltco will use reasonable endevours to ensure that the results and winnings provided by it are correct. In spite of all endevours for warranty of the accuracy of this information, Maltco shall have no liability for errors which are discovered only after winnings have been paid out where such error is based on incorrect information that is published by a relevant publisher of that information relevant to those winnings.
Maltco, at its sole discretion, may suspend or terminate a User’s Account at any time, for any reason and when there are reasonable grounds to believe that a User has breached in whole or in part any provision contained in these Terms.
In this case, Maltco will void all outstanding Tickets, Bets and/or Stakes and return all associated staked amounts and remainder amounts in the User’s Account to the User less any attributable and irrecoverable expenses incurred by Maltco.
Irrespective of the foregoing, if any of the following instances occurs, Maltco has the right to withhold the whole or part of the User’s balance and/or recover from the Account the amount of any wagering, deposits, pay outs, bonuses or winnings which have been affected by or are in any way attributable to any of the events listed in below namely:
The rights set out in this clause do not affect any other rights that Maltco may have against the User under these Terms or otherwise.
Pardee Consulta Limited
First Floor, Victoria Buildings,
8, Triq l-Ghenieq,
phone: +356 2143 3000